"Prior to coming to A.S.S.I.S.T., I worked for AST Computers for 4 yrs. During that time, I was a phone support technician and technical document reviewer while I was in the Business Desktop Support Group. Around my 2nd year with AST, I was promoted to the ASC (Authorized Service Center) Support Group. I supported service centers such as Computer City, MicroAge and others who would repair AST systems in the field. I was promoted to Team Lead and Second Level support of the ASC Support Group. I was team lead with AST for about a year and a half before I left to come to work with A.S.S.I.S.T. I received my certifications such as A+ (Hardware certification recognized by CompTIA) and my MCP (Microsoft Certified Professional) while I was with AST in 1997. In March of 1998, I joined the A.S.S.I.S.T. Team as an MCSE (Microsoft Certified Systems Engineer). I currently support Windows NT Servers and Windows 95 workstations."


Tests taken for MCSE:

Networking Essentials (Core)

Windows 95 (Core)

Windows NT Server (Core)

Windows NT Server in the Enterprise (Core)

TCP/IP (Elective)

Exchange Server 5.0 (Elective)


Tests Taken for A+ Certification:

Hardware (Core)

Dos / Windows Support (Elective)


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